Our second guest in the East Africa bloc is Ugandan Edgar Mwambutsa, the Chief Executive Officer of Medihub. Medihub is a medical sundries and medical equipment e-commerce marketplace in EastAfrica. If you are curious, then listen in.
Edgar is passionate about solving problems through digital applications and helping struggling startups with strategy formulation to become market fit.
In the episode we talk about the problem Medihub is solving and the story behind the company. You will learn about medical supply e-commerce platforms in East Africa. It was a pleasure to speak with Edgar to learn more about his startup.
Connect with Edgar
- “So in my country and even in most of Africa our healthcare systems are really underdeveloped. Medihub as a platform is an online marketplace for medical sundries and equipment.” Edgar M. [3:25]
- “We want to make it easy for people to order sundries… and they can order them online and have them delivered.” Edgar M. [05:40]
- “What we are solving is accessibility to sundry and equipment…” Edgar M. [6:32]
- “Part of the market we want to address are hospitals, clinics, doctors, pharmacies, nursing homes,…but the companies that sell these supplies are not advertising. We want to partner with the institutions to get them access to the supplies and also with the vendors who are offline.” – Edgar M. [13:22]
- “We have a wide range of products categorised on our website.” Edgar M. [21:00]
- “I would not say we have all the trust but trust is very important to us. The more you care about the customer then trust is built. What we want going forward is if the product is delivered and the customer is not satisfied then we will return it to the vendor. So we have a return policy, which helps us to build trust with the customer. We have to take care of the customer if we want to build trust.” Edgar M. [27:40]
- “We do not have public medical insurance. There has been back and forth legislation…because of that it is really challenging to get the right medical attention from government facilities. There are often not enough doctors. As we speak there is a medical strike because doctors want hire pay…Most of our doctors run away to Kenya for better pay…” Edgar M. [32:42]
- “It is not easy to be an entrepreneur in Africa, most of the people who have the money prefer to invest in brick and mortar. Edgar M. [37:28]