Podcast Episode 77 with Crystal D’Cunha from Canada. Why You Should Focus on the Customer Experience as You Build Your Business

You can also listen in via Soundcloud, itunes, Stitcher Podcasts, Google Play and Spotify

EPISODE HIGHLIGHTS

• What is the customer experience?
• Creating a customer experience strategy
• Knowing what works best for your customers?
• Creating loyal supporters and its importance for your brand
• Brands that do customer experience well

MORE INFO ON CRYSTAL

Crystal was honoured with the “40 Under 40” business achievement Award and was nominated 2017 for the Women in Business awards. Humbly winning dozens of Sales Leadership Awards, she set new standards during her 13-year tenure with Danier Leather as a National Trainer.

In 2012, Crystal lead a sales team to achieve the Avid Ratings Award, where Mountainview Homes was recognized to be among the top 25% of builders nationwide for customer experience. It was a proud moment in her career when over 93% of their homebuyers said they would recommend Mountainview Homes to family and friends. Using innovative tools to engage her team of sales professional, and maximize sales opportunities, Crystal lead Mountainview homes to be the number one home builder in the Niagara Region!

Crystal attended York University and Brock University for Business Communications. She is a Certified International Keynote speaker and leadership coach with the John Maxwell, a human behaviour specialist trained by Tony Robbins, and a Disney institute graduate, just to name a few. Crystal contributes to her industry by engaging as a board member for the Greater Niagara Chamber of Commerce. Crystal also sits on the board of Customer Experience Week Canada and is the chair of the Pro your biz Niagara board.

As proud football mom, her son and she enjoy making a committed contribution to the YWCA of Niagara, and to the community in which they live.