Jacqueline is Chair, Society of Emotional Intelligence UK & Board Chair & International Liaison for International Society of Emotional Intelligence, USA. A certified Emotional Intelligence Coach (CEIC) and Leadership Consultant. She has worked within the National Healthcare Service for over 10 years; in two of the largest merged healthcare organisations in UK and Europe (Imperial College Healthcare NHS Trust and Barts Health NHS Trust). She is a published author, having written a paper on Transformation in Healthcare and role of Emotional Intelligence; and has a wealth of knowledge and expertise within the Human Resource Development arena (HRD), working with people at all levels, establishing and enabling them to be emotionally intelligent during mergers and organisational changes. She is now an independent consultant working on various training initiatives and coaching assignments, around Emotional & Cultural Intelligence, also in collaboration with Culture Dementia UK on training projects within healthcare and the community.